All orders are shipped via USPS or DHL, unless otherwise specified. Please provide a physical address to ship to. We are proud to provide services and products to all our customers across the world. GREEN SHIELD NUTRA is not responsible for any customs restrictions, tariffs, or other regulations that may apply in any country.
If you have any questions or concerns, we encourage you to speak with your customs office. We will ship any products you order to the address you provide us. We will not ship to a P.O box address.
As we ship to several countries all with differing customs laws and government regulations that often change, we cannot stay informed of all the requirements for every international shipment. We do everything that we can to help our customers in this process, but it is up to the customer to make sure that the product(s) they purchase can be imported and that they request any necessary documents if the product(s) needs to be registered.
We do not typically experience customs issues, but we like to let our customers know this in case further arrangements need to be made. We will ship the products you order to the address you provide. We will ship the products you order at the rates you have agreed to. If, for whatever reason, Customs Officials seize the order/package, we will not issue a refund as we followed your instructions for the shipment.
However, if you would like to pay to return the order to our facilities, we can reship the order to a new location at your expense.
We will not be held liable for any packages once they leave our warehouse facility because we have no control over the shipping companies, we will not be held responsible for lost, stolen, damaged, or misplaced packages. We do not offer insurance for our shipments. Insurance can be added to a shipment upon request, for an added fee.
We aim to deliver your package within 14 working days, if for some reason, you do not get the package please contact us via are contact form on our website. All products purchased from our website come with a tracking id so your product can be tracked via the postal service site.